We will deliver goods ordered by you as soon as possible to the address you give us for delivery, but in any event within 30 days of your order. However we reserve the right not to make deliveries outside the United Kingdom unless our ordering form provides that facility.
Upon receipt of your order you will normally be asked to sign for the goods as received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as “UNCHECKED”. Failure to do so may affect any claims that you make thereafter.
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us of the problem within 48 hours of the delivery of the goods in question. Photographic proof of faulty products and damages will be required in all cases. Once we have agreed the damages we will issue you with a returns form. Please retain proof of cost of postage and email it to firstname.lastname@example.org. You will be responsible for the cost of returning the products to us unless we delivered the item to you in error or the item is faulty. We will refund you all monies paid for the products except the shipping costs to you and the return postage charges and any import duty if incurred.
We shall deliver the goods to you within 30 days (‘the long delivery date”) of the date on which you ordered them.If you request that the parcel is left without a signature in a safe place then we can take no liability in respect of that parcel if it goes missing or is damaged. If the couriers are unable to deliver to the requested address then they will take your parcel to the nearest Post Office and leave a card to update you.
If a parcel is taken to a Post Office it will be held there for 7 days after which, if uncollected, it will automatically be returned to us.
If goods are returned to us as undeliverable either because of an incorrect address, refusal by the customer or because of your failure to contact the courier or failure to collect from the Post Office, once goods are received back by us we will refund the value of the goods less any costs charged to us by the couriers for returning the goods. If you require the goods to be re-despatched to you then there will be a re- delivery charge for this.
If an incorrect postcode or address is given to us and we are not notified of the revised address before the parcel is despatched then any costs to re-direct to a new address must be covered by you.
On rare occasions for very large orders we may need to revise this delivery cost to take into account the actual size or weight of the parcel. If this is the case we will contact you as soon as possible prior to processing your order with a revised shipping figure.
Goods dispatched to other countries outside of the UK may be liable to Import Duty, Tax or VAT. When ordering from us you agree to pay any such Duties which may be imposed by your country’s government.
If you refuse to pay any Import Duty / Tax / VAT imposed and thereby prevent delivery of your order you will remain liable for the purchase price of the product/s and any Import Duty / Tax / VAT or penalty imposed by your government.
It is you the recipient’s responsibility to comply with any controls or sanction rules applicable to the goods ordered / supplied.
Title for Consumers
Title in any products ordered from us does not pass to you, the purchaser until we have received and processed a valid payment, and that payment has been made into our own bank account and your order has been shipped.
Please also refer to the full terms on our website